Delivery Information

Same Day Delivery

 
Order(s) placed before 1:00PM will be shipped out on the same business day. Otherwise it will be shipped out on the next business day upon confirmation of payment. Please note that we will only ship orders on Sunday to Thursday (excluding public holidays).
 
 

How We Deliver Your Order

 
All orders within Malaysia and Singapore will be shipped via Citilink, GDEX or Skynet, depending on receiver's location.
 
 

Track Your Order via Tracking Number

 
Customer will be informed via e-mail which shipping company we are using together with tracking number once we shipped out your order. You may track your order on the express company official website or at https://www.tracking.my/
 
 

Shipping Rates

 

Peninsular Malaysia:

 

First kg: RM5.00

Subsequent kg or part thereof: RM3.00

*For total orders above RM30, FREE 1st kg shipping fee worth RM5.00!

* Order before 1:00PM for delivery within 2-3 working days (excluding Friday, Saturday and public holidays)
 
 

East Malaysia (Sabah & Sarawak):

 

First kg: RM8.00

Subsequent kg or part thereof: RM5.00

*For total orders above RM80, FREE 1st kg shipping fee worth RM8.00!

* Order before 1:00PM for delivery within 7-14 working days (excluding Friday, Saturday and public holidays)
 

Singapore:

 

First kg: RM25 (inclusive of 6% GST)

Subsequent kg or part thereof: RM10.00

*For total orders above RM150, FREE 1st kg shipping fee worth RM25!

* Order before 1:00PM for delivery within 7-14 working days (excluding Friday, Saturday and public holidays)
 

International Orders

 
We are happy to deliver to  virtually anywhere in the world. Please email your order to [email protected] us and we will provide you with a quote for shipping prior to processing your order.
 
 

Duties & Taxes

 
International customers are responsible for any custom Tax & Duties, Please contact you local customs office for more information on import duties and taxes. Please note that we declare the full value on all packages shipped to outside Malaysia in accordance with legal requirement.
 
 

Additional Notes

 
We do not deliver on bank holidays.
 
Order cut-off for all delivery services is 1:00PM (GMT+8:00, Malaysia time zone). Orders placed after 1:00PM will be treated, for the purposes of delivery, as having been placed the next working day.
 
Working days are defined as Sunday – Thursday (excluding bank and public holidays) – therefore any orders placed after 1:00PM on Thursday will not be processed until Monday.
 
Delivery will be made through Citilink, GDEX or Skynet.
 
Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.
 
When a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.
 
You may, when placing your order online, specify a different delivery address other than your payment address if that is more convenient for you.
 
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.