Terms & Conditions

1. ABOUT THESE TERMS OF SALE

1.1 These Terms of Sale (“Terms”), together with the VC-Art Account Terms of Service, set out the terms and conditions that will apply when you place an order through VC-Art operated web stores. If you are unable to understand, or have any questions about these Terms please contact VC-Art. You will be required to confirm that you have read and accept these Terms before you submit an order to VC-Art. Please note that these Terms are subject to change so review and save or print a copy of the current terms and conditions prior to each order that you submit.

1.2 Company Information

VC Art Stat Sdn Bhd (1150782-M)
3376 C-E, Jalan Gajah Mati,
16250 Kota Bharu, Kelantan, Malaysia.

Pre-ordered products are sold and delivered to you by VC Art Stat Sdn. Bhd. (1150782-M). 

1.3 These Terms do not affect your legal (statutory) rights under your applicable national laws relating to the sale of consumer products.

1.4 The sales contract may be concluded in English language.



2. ORDER AND ACCEPTANCE

2.1 Each order submitted constitutes an offer to purchase products. Orders are subject to VC-Art’s acceptance and may be refused at VC-Art’s discretion, for example in cases where:
Orders cannot be processed due to an error in information you have provided;
there is an error on the web store relating to the products that you have ordered, which may include but not limited to an error related to the price or description of the product as displayed on the web store; or
the products that you have ordered are no longer available through the web store.

2.2 After VC-Art receives your order, you will receive an email confirming the receipt of your order. If you do not receive an email, contact VC-Art before you try to place another order for the same product.

2.3 You will receive an e-mail when your order is being dispatched confirming that your order has been accepted.

2.4 If you have any questions, comments or concerns regarding order acceptance policy, or if you consider that your order was rejected in error, please contact VC-Art.



3. PRODUCT AVAILABILITY

VC-Art reserves the right to make changes to information about products displayed on the web stores which includes but not limited to information about prices, description or the availability of products at any time and VC-Art reserves the right to do so without first giving you notice of the changes. VC-Art will not, however, make any changes to the price, availability or description of any product after an order has been accepted.



4. CUSTOMER INITIATED ORDER CANCELLATIONS AND CHANGES

You can make changes to or cancel your order at any time before your order has been processed. To make changes to your processed order, please contact VC-Art. If your order has already been dispatched, you may request a refund for the product as separately informed by VC-Art. You may refer to Return Policy for more information.



5. DELIVERY

5.1 Any delivery dates provided to you in connection with your order are estimates. Although the aim is to provide you with as accurate estimates as possible, VC-Art cannot promise that they are accurate.

5.2 VC-Art reserve the right to deliver the ordered products in separate shipments.

5.3 Product that is delivered to you will become your property at the time that you receive it provided that VC-Art has received full payment for the product. As soon as VC-Art has delivered the product to you, you will become responsible for it and for any loss or damage to it thereafter.



6. PRICES AND PAYMENT

6.1 The product price is always the price indicated in the web store when you place your order. The price includes GST charge, where applicable.

6.2 Products and their postage are paid in conjunction with the order. The available payment methods are displayed in connection with the product order form in the web store.

6.3 Payments by credit and debit cards:
If you would like to pay by credit or debit card, VC-Art will act solely as the marketer of the respective payment method and will provide the products to the customer. All complaints and claims for compensation will be handled by the payment method provider. With regard to payments made by credit or debit card, the payment method provider acts as the merchant of the product and the trade transaction takes place between the customer and the payment method provider. The payment method provider is also the recipient of the payment.



7. LIABILITY TO YOU

7.1 Nothing in these Terms will exclude or limit liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.

7.2 Neither VC-Art will be liable to you under a contract for:
any loss of profit, loss of income, loss of business, loss of revenue or loss of goodwill;
any loss or corruption of or damage to data; or
any loss or damage which was not a reasonably foreseeable result of either breach of a contract or breach of legal duty of care.



8. PERSONAL INFORMATION

When you create your VC-Art’s Online Shop account and place an order through the web store, you agree to provide VC-Art your personal information. You agree that VC-Art may disclose these personal information in connection with the sales of pre-order products. VC-Art will use your personal information to process your order and for the delivery of the products ordered and for other limited purposes. VC-Art’s collection and use of your personal information will be carried out subject to the terms of our Privacy policy.



9. GENERAL TERMS

The contract for sales of pre-ordered products will be solely between you and VC-Art and is governed by the laws of Malaysia.
The contract for sales of other products will be solely between you and VC-Art and is governed by the laws of Malaysia.

If any provision of a contract is not valid or legally enforceable, that term will be deleted and the remaining terms will not be affected.



10. CONTACT VC-ART

If you have any questions about these Terms, please contact VC-Art by submitting a request for VC-Art Service and Support.